Complaints Procedure

If you have a complaint about our service, please let us know. We welcome feedback and we will do our best to resolve any problems fairly and efficiently. We will use any complaint constructively to improve the services we offer.

How to complain

City Mediation would like to resolve any complaint as soon as possible. Many complaints can be resolved informally. In the first instance, contact City Mediation and, if you feel able, speak to the mediator who is working with you.

If you are not satisfied or do not wish to have an informal solution, you may pursue a formal complaint. Please send your complaint in writing to:

James Gaiger
City Mediation
Lower Ground Floor
40 Bloomsbury Way
London
WC1A 2SE

Or send it via

What happens next?

You will receive acknowledgment of your complaint within five working days. You may be contacted to make sure that we have understood your complaint properly. You may be asked to discuss the matter by the person investigating the complaint. You will receive a writen response to your complaint within 28 working days of its receipt.

How else can I complain?

You may also contact our professional body who will investigate the complaint on your behalf:

Society of Mediators
218 Strand
London
WC2R 1AT

If your complaint is not handled to your satisfaction, you may take your complaint to the Civil Mediation Council:

Civil Mediation Council
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Email Civil Mediation Council

City Mediation is formally accredited by:

The Society Of Mediators CMC Registered

Copyright © 2020 City Mediation. All rights reserved.
Lower Ground Floor, 40 Bloomsbury Way, London, WC1A 2SE